Refund policy
Returns Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging.
- You must provide the receipt or proof of purchase.
Please note that supplements and Shilajit products are not eligible for returns.
How to Start a Return
To initiate a return, contact us at info@fitnessnfaith.com. If your return is approved, we’ll provide you with a return shipping label and instructions on how to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, feel free to reach out to us at info@fitnessnfaith.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We’ll evaluate the issue promptly and work to make it right.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Supplements and Shilajit products.
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
We also do not accept returns on sale items or gift cards.
If you have questions or concerns about your specific item, please contact us.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify, the item must meet the same return eligibility criteria: it must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
- If approved, your refund will be processed to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@fitnessnfaith.com.